Terms & Conditions

1. Terms and Conditions

1.1. Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using matangi.co.nz (the “Site”) operated by Matangi Prime Meat Limited (“Matangi”, “us”, “we”, or “our”).

1.2. This Agreement sets forth the legally binding terms and conditions for your use of the Site at matangi.co.nz

1.3. By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you (the “customer” or “you”) agree to be bound by these Terms and Conditions.

1.4. Any new features or products which are added to the current store shall also be subject to these Terms and Conditions.

1.5. Our online store is hosted by Online Designs Limited. They provide us with an online ecommerce platform that allows us to sell our products and services to you.

1.6. If you have any questions about these Terms and Conditions or need to contact us please call: 022 573 8443 or email service@matangi.co.nz

2. Refunds, Returns and Cancellations

2.1. If for any reason you have received an incorrect item or your order has not been delivered or you are not happy with your order please contact us. You must notify us within 24 hours of the delivery being made.

2.2. We will not be able to refund any eaten or disposed of items and we will not be liable for any product damaged as a result of it being incorrectly stored or handled after delivery.

2.3. It may take seven working days to process a credit to your nominated account. We will not be in a position to issue a credit if more than 24 hours have passed since the arrival of your order.

2.4. If we require you to ship back products please pack the product(s) securely in the packaging your meat was delivered to this address: Matangi Prime Meat Limited 570 Matangi Road, RD12 Havelock North 4294 Hawke’s Bay

2.5. All products must be returned in good condition, in original packaging (if possible) to receive full credit. We will at our discretion where possible replace any damaged products or provide a refund. We may request that you provide evidence of damaged products before any refund or return is considered.

2.6. We are unable to accept cancellations or make changes to your order on the day of delivery, due to meat being a perishable product.

3. Purchases

3.1. We will do our best to deliver within the times given but as we use an independent company to ship our goods these can alter, if you have any issues with your order please contact us.

3.2. If we cannot for some unforeseen reason be in a position to supply a product that you have ordered Matangi will contact you as soon as possible to talk about a solution whether that be another product of the same value or a credit for a future purchase.

4. Pre-orders

4.1. We allow customers to place “Pre-orders” to secure the supply of products for a specific delivery week.

4.2. Pre-orders are placed prior to processing of products, so the weight and total price of the can be estimated.

4.3. On placing a Pre-order you will be charged a retainer fee to secure your pre-order.

4.4. On placing a Pre-order you agree with the price in New Zealand Dollars per kilogram displayed on the Site, the total price to pay will depend on the exact weight.

4.5. Once the product is processed, and the exact weight known, Matangi will invite you to finalise your order by paying the remaining amount plus shipping costs.

4.6. If Matangi is unable to supply the pre-ordered product, Matangi will refund your payment, retainer included. If you do not complete the sale Matangi will keep the retainer fee.

5. Payments

5.1. Payments are processed through the secure online payment gateway. No credit card information is stored by Matangi.

5.2. Customers must pay for the product purchased either by internet banking or by credit card before an order will be dispatched.

5.3. Customers with an Matangi Trade account who receive invoice are required to pay on the stated due date. Matangi will charge interest of 3% per month and debt collection charges on any accounts not paid by the due date.

5.4. You understand that your content (not including credit card information), may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. 5.5. Credit card information is always encrypted during transfer over networks.

5.6. The customer is liable for all costs associated with debt collection.

6. Pricing

6.1. Matangi reserves the right to change prices or discontinue products (or any part or content thereof) without notice.

6.2. You agree to pay us for the product ordered at the price displayed on the website at the time the order is submitted together with all shipping costs.

6.3. Shipping costs are determined by location. 6.4. All prices are GST inclusive and are displayed and processed in New Zealand Dollars.

7. Delivery

7.1. Matangi reserves the right to withhold delivery of any product for any reason whatsoever.

7.2. Deliveries will be made to the address and location the customer has identified on the order and once left at the specified address the meat will be deemed to be delivered.

7.3. The customer will ensure Matanagi or its agent is able to deliver where instructed by the Customer.

7.4. Matangi endeavours to dispatch all orders within six working days.

7.5. If a customer has not received an order within seven days of having placed the order, they are required to contact Matangi.

7.6. In the event the customer receives an incorrect order the customer is required to notify Matangi within 24 hours of receipt and failure to do so will deem acceptance of the meat delivered by Matangi.

7.7. If the customer contacts Matangi within 24 hours Matangi will arrange for replacement of the correct meat if it is available.

7.8. If you are not completely satisfied with the quality of Matangi meat after delivery, Matangi may provide a replacement or a refund.

8. Privacy Policy

8.1. Any personal information you provide to us will be collected, held and used in accordance with our Privacy Policy. This Privacy Policy also forms part of these Terms and Conditions.

9. General Terms

9.1. We reserve the right to refuse service to anyone for any reason at any time.

9.2. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

10. Billing and Account Information

10.1. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

10.2. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

10.3. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

10.4. You agree to provide current, complete and accurate purchase and account information for all purchases made using our Site.

10.5. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

11. Prohibited Uses

11.1. You are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any regulations, rules, orders or laws;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site or online ecommerce platform or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

11.2. We reserve the right to terminate your use of the Site for any prohibited use.

12. Disclaimer of Warranties and Limitation of Liability

12.1. We are not liable for any loss, damage or injury arising in law or tort or otherwise for any loss, damage or injury arising directly or indirectly from any use of our Site and products supplied to you.

12.2. You agree to indemnify us against all liabilities, losses, claims and expenses arising directly or indirectly out of the customer’s use of the Site or delivery or failure to deliver any product.

13. Consumer Guarantees

13.1. We will comply with our obligations under the Consumer Guarantees Act 1993. Nothing in these Terms and Conditions is intended to have the effect of contracting out of the Consumer Guarantees Act 1993.

14. Severability

14.1. In the event that any provision of these Terms and Conditions are determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Termination

15.1. We may refuse any application to use our Site and we are also able to reject any orders that you place. We may also, at our discretion, suspend or terminate your access to our Site at any time for any reason.

16. Governing law

16.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any legal action against us must be taken in a New Zealand court of law.

17. Gift Vouchers

17.1 General Voucher Terms & Conditions

  • Vouchers are for one use only and subject to meat availability in our release season
  • Vouchers are not exchangeable for cash and are non-refundable and cannot be returned
  • The voucher's expiry date is shown on the front of the voucher. The voucher is valid up to and including the expiry date. Vouchers are in general valid for the actual and the following release season
  • To use the voucher, the voucher holder should provide a Scan of the voucher including the voucher's unique number.
    Matangi is not responsible for vouchers lost, stolen, destroyed or used without purchaser's permission. Risk of loss passes to voucher purchaser upon electronic transmission of the voucher to the designated recipient 

17.2 Delivery of vouchers

Vouchers are issued by email to the address specified at time of purchase and can be sent to either the purchaser or to the gift recipient, subject to the purchaser's preference. It is the responsibility of the purchaser to correctly address vouchers. Matangi is not liable or responsible for any loss suffered as a result of a voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser.

17.3 Redeeming your voucher

Vouchers must be redeemed directly with Matangi. Contact nicky@matangi.co.nz to use your voucher with us.